🔒 Privacy Policy

Privacy Policy

M/S PRP Services Private Limited · Last updated: January 1, 2026

            This Privacy Policy describes how M/S PRP Services Private Limited
            ("PRP Services", "we", "our", or "us"), operating the platform at
            prpservicesglobal.com, collects, uses, and protects your personal
            information. By using our services, you agree to the practices
            described in this policy.
          

1. Information We Collect

We collect information you provide directly: name, email, phone number, company name, and payment details when you register, purchase, or request a demo. We also collect technical information including IP address, browser type, device information, and usage data through cookies and analytics tools.

For WhatsApp Business API customers, we may process end-user message data on your behalf as a data processor, subject to Meta's platform terms and applicable data protection laws.

2. How We Use Your Information

To provide, maintain, and improve our services
To process payments and manage your account
To send transactional communications (invoices, alerts, updates)
To send marketing communications (with your consent, which you may withdraw at any time)
To comply with legal obligations, including TRAI DLT regulations
To prevent fraud and ensure platform security

3. Data Sharing

We do not sell your personal data. We share data only with: (a) service providers who assist in delivering our platform (cloud hosting, payment processing); (b) regulatory authorities when required by law; (c) Meta Platforms for WhatsApp Business API compliance purposes. All third-party processors are bound by data processing agreements.

4. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. We retain data for as long as your account is active and for 7 years thereafter for compliance purposes.

5. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion (subject to legal obligations), withdraw consent for marketing, and port your data to another provider. To exercise these rights, contact us at: privacy@prpservicesglobal.com or at our registered office.

6. Cookies

We use essential cookies (required for platform function), analytics cookies (to understand usage), and marketing cookies (with your consent). You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact platform functionality.

7. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email at least 30 days before the changes take effect. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related queries:
M/S PRP Services Private Limited
139, 3rd Floor, Avtar Enclave, Paschim Vihar, New Delhi – 110063
Email: privacy@prpservicesglobal.com · Phone: 1800 313 5152